Managed Business Support

One specialist, quietly keeping the day-to-day running.

Admin that piles up between real priorities. A CRM that needs steady upkeep, not occasional attention. Research, scheduling, and reporting that has to happen every week whether or not you have time for it. With GBH's managed business support services, one dedicated specialist handles it on a recurring basis — so it's off your plate for good, not back on it next month.

What we can take off your plate

Seven areas of recurring work, one specialist handling them.

Business operations support across data entry and research, CRM upkeep, admin, customer response, social scheduling, and weekly reporting — with financial prep available as an add-on. Not a fixed checklist everyone gets the same version of.

1Data Entry, Research & Spreadsheets

The recurring entry and lookup work that keeps your records and files current, without it landing on your own to-do list.

What the specialist does

Enters new information into spreadsheets and internal trackers as it comes in
Researches vendors, contacts, pricing, or other details you need for a decision
Cleans up and organizes existing spreadsheets so they stay usable
Fills in missing or outdated fields across your working files
2Social Media Scheduling

Keeping a consistent posting cadence across your profiles using content you provide or approve, so your presence doesn't go quiet between other priorities.

What the specialist does

Schedules approved posts across your active platforms on a set cadence
Formats and captions content for each platform
Keeps a content calendar so posting stays consistent week to week
Flags gaps in the content queue before they turn into a missed week
3CRM & Customer Data

Steady upkeep so your CRM stays a system you can trust, not a list that quietly falls out of date.

What the specialist does

Adds and updates contact, lead, and customer records
Logs activity and notes so follow-up history stays accurate
Flags duplicate or conflicting records for cleanup
Tracks that scheduled follow-ups are actually happening
4Administrative Support

The general operational support that most businesses need on an ongoing basis but rarely have someone dedicated to.

What the specialist does

Manages inbox triage and routine correspondence
Handles scheduling, calendar coordination, and meeting prep
Prepares and organizes documents, templates, and internal files
Tracks recurring tasks so nothing depends on memory
5Customer Support

Routine customer messages answered promptly using responses you've already approved — this is response coverage, not an independent customer-service judgment call or a full help desk.

What the specialist does

Responds to routine inquiries using your approved messaging and guidelines
Logs each interaction so you have a record of what was asked and answered
Routes anything outside the approved scope back to you or your team
Keeps response times consistent instead of ad hoc
Handled using your own approved responses and escalation rules — not independent customer-service judgment, and not a replacement for a dedicated support desk.
6Weekly Reporting

A simple, consistent summary of what got done, so the work stays visible instead of happening quietly out of sight.

What the specialist does

Compiles a weekly summary of completed tasks and open items
Notes anything that needs your decision or input
Tracks recurring metrics relevant to your scope of work
Delivers the report on a consistent day and format each week
7Add-on: Finance & Bookkeeping Support

Financial prep work that gets your records organized and ready for review — this add-on does not provide accounting or bookkeeping services and is not a substitute for a licensed accountant.

What the specialist does

Categorizes transactions in your existing accounting software
Enters invoices and tracks payment status
Organizes receipts and supporting documentation
Prepares reconciliation groundwork ahead of formal review
This is prep work, not accounting. Everything is organized and ready for your accountant or bookkeeper of record to review — GBH does not provide accounting, bookkeeping, tax, or financial advisory services, and this add-on doesn't replace a licensed professional.
How monthly support works

From first conversation to weekly work in motion.

1

Inquiry & scope

You tell us what's piling up; we confirm which of the seven duties apply and how much weekly coverage each needs.

2

Specialist assignment

We assign a specialist matched to your scope and get them onboarded into the systems they'll need.

3

Work begins

Recurring work starts against the scope and cadence you confirmed.

4

Weekly reporting & review

You get a consistent weekly summary, and we check in on scope and quality as your needs shift.

Pricing

Three managed plans. Clear monthly scope.

Each plan sets the weekly coverage your specialist provides. Which of the seven duties are included, and how much time each gets, is confirmed with you before work begins.

Managed Support Essential
$999 / mo
Core coverage for a single area of recurring work.
Focused weekly coverage on your priority duties
Weekly summary report
Start My Inquiry
Managed Support Advanced
$2,299 / mo
The fullest weekly coverage, for businesses leaning on managed support most heavily.
Everything in Plus
The most weekly hours of coverage
Room to cover all seven duty areas, including the finance add-on
Best fit for businesses replacing a part-time operations hire
Start My Inquiry

Not sure which tier fits, or want the Finance & Bookkeeping Support add-on included? Tell us your scope in your inquiry and we'll confirm the right plan before anything is billed.

Questions

A few things worth knowing before you start.

What happens after I submit an inquiry?

We confirm which of the seven duties apply to your business and how much weekly coverage each needs, then assign a specialist matched to that scope, your tools, and your industry. See industry examples of recurring support.

What do you need from us to get started, and what access does GBH need?

Just clarity on the scope you want covered. From there, your specialist is set up in your CRM, inbox, or other systems as needed, with access limited to that confirmed scope of work — nothing broader.

Can my coverage change from month to month?

Yes — coverage across the seven duties can be adjusted as your needs shift, rather than holding you to the original scope indefinitely.

How is this different from GBH's Marketing, CRM, or Data Entry services?

Those are specialized, single-focus services: Marketing & Social Media runs your marketing execution, CRM & Business Organization keeps your CRM and sales process organized, and Data Entry & Document Processing handles focused data work. Managed Business Support is broader — one specialist covering recurring work across several of those areas at once, rather than one deep specialization.

How does this compare to the Business Blueprint?

Managed Business Support runs the recurring day-to-day. If you also want a written plan for what to build and in what order, the Business Blueprint lays out the strategy that ongoing support can then execute against.

Start a conversation

Ready to get your day-to-day handled?

Tell us what's taking up your time and we'll follow up with clear scope and pricing before any work begins.

✓ No obligation to submit a request ✓ Personal follow-up, not an automated sales sequence ✓ Clear scope and pricing before work begins